CERTIFICATE COURSE IN CUSTOMER RELATIONSHIP MANAGEMENT BPO-VOICE(19)

MODULES

• Intro Session.
• Basic IT.
• Customer Service for Domestic Voice.
• Professional Skills.
• Voice Quality.
• Advanced Communication.
• Selling Skills.
• Work Orientation.
• Interview prep Master.
• Health, Safety & Security.
• Advanced Professional Skills.
• Assessments.
• Placement Practice.

TOTAL DURATION (IN HOURS): 172

ELIGIBILITY: 12th